April 14, 2005
DOR Offers License Bureau Contract To Greta Slocum
JEFFERSON CITY – Citing the Missouri Department of Revenue’s dedication to customer service, Director Trish Vincent today announced the appointment of 30 contract office agents across the state, including the announcement of Greta Slocum as the new contract holder for Scotland County.
“I am excited to announce the appointment of these 30 individuals,” said Director Vincent. “Customer service is the department’s number one priority, and I am certain our new contract office appointees share this vision.”
Slocum was awarded the contract just a month after a controversy erupted centering around a proposal for the City of Memphis taking over the fee office. The proposed contract ultimately was declined by the city council, but not before long-time Mayor Ron Alexander resigned his position.
At the April 7 council meeting, the decision was addressed by the council members, who cited the uncertainty of revenue generated by the office as one of the main reasons for declining the contract. Other concerns centered around the ability of the city office workers to handle the increased workload, changes in the contract that made the officeholder responsible for bad checks, and the concept of taking jobs away from the private sector.
Vincent identified Slocum as tentative contract agent for the office. Contract agents for a small number of remaining offices, including the 11 state-run offices, have not yet been decided.
These appointments will not be final until completed contracts are in place. The department is working with current and new agents to offer continuous service wherever possible. Individual office locations, hours of operation, and scheduled transition dates will be published as contracts are finalized.
As part of a new process implemented by Governor Matt Blunt, agents are required to submit a business plan demonstrating their commitment to meeting the needs of Missouri citizens. This “Contract Agent’s Plan for Success” will outline details from financial responsibilities to office operations. The Plan for Success also formalizes each agent’s vision for carrying out the technical responsibilities of the contract.
The contract requires agents to hold Saturday office hours, establishes penalties and financial responsibility for errors, sets notary law as a standard of operation, and requires agents to submit all deposits and reports each day to the department.
Contract offices serve Missourians by conducting department business for a per transaction fee as defined by state law. There are currently 171 contract offices in Missouri.